The same old story: can you translate your Social Media campaigns into numbers, profits, revenues? Are the measurable metrics meaningful by themselves?
If you need to start from scratch, read this.
Case histories:
- Display adv vs. Social Media contest and game
- Huge success of Old Spice campaigns
- Subway contest rampant on Facebook
- SM to decrease Customer care costs
- Social Media customers are more valuable
More info:
- SM ROI cycle on Mashable
- Google Analytics for SM ROI
- Infographic by SocialCast
- Social Media ROI by Olivier Blanchard
- Brian Solis blog
- Top Rank blog
- Six pixels of separation
- Jacob Morgan blog
- Digital Marketing Lab blog
- Anti-Social Media blog
- Even more sources